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Articles

Vital Germaine provide content rich blogs with tips and tools to help you and your organization move forward.

 

Filtering by Tag: Vital Germaine

Do you care to elevate Customer Experiences?

Vital Germaine

During a recent corporate training, an executive raised the question, “Can you teach somebody to care?” The general consensus was surprising.

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How much we care on any given day at work is relative or dependent on our emotional state at that time. In other words, our levels of care fluctuate. What is not relative is the correlation between caring and Customer Experience Index scores. CSI scores will influence your company's reputation and determine customer loyalty. When customers feel disrespected or insignificant, they simply don't return... furthermore, their reviews will effect your profits and brand strength.

The majority of executives in attendance agreed that the art of caring could not be taught. People either care or they don’t. How disappointing.

So how do you fix the problem of non-caring employees other than firing them, because on-boarding new hires costs time and money. There is a more effective solution. It consists of not only hiring the right people, but also providing great training. Teach them these 5 simple behavioral tools and they will act as if they truly care.

Leadership must first establish a culture of caring and happiness as the barometer. Then, provide those non-caring employees with actionable behavioral tools to reinforce the culture. Tools that when implemented, give the appearance of a person that does care. Read about the five tools that will make your employees deliver extraordinary experiences.

Vital Germaine

President ENGAGE


Two must-have habits you’ll need to elevate your value.

Vital Germaine

It's common knowledge to say that company culture is at the heart of the success of every organization. The way in which your team interacts within itself heavily influences and determines how they will interact with your customers. However, as individuals we have the responsibility to not sit back and wait for leadership to spoon feed us on how to behave. 

As individuals we must have integrity and personal accountability in regards to our behaviors and standards if we want to succeed and elevate our value. 

Choose to "show up" for your own personal dignity and sense of integrity. Integrity is doing the right thing when no-one is watching. Doing and giving your best is always the right thing to do. 

Habit 1

Habit 1

Your personal accountability and integrity will create positive ripples, making you a leader by example and setting the tone for others to be inspired by. Behaviors and attitudes are contagious regardless of how high or low we find ourselves on the social food chain. We can elevate or deflate. It's a choice regardless of circumstance.

I once had what most might consider a bottom of the pyramid kind of job. I washed dishes!
Habit 2

Habit 2

Washing dishes neither held me back nor allowed me to lower my standards. I was neither ashamed nor did I lose motivation or belief. I still held myself accountable to deliver results with pride and dignity. I set a personal challenge and goal to be the best dish washer in town despite hating the job. Accountability is not always easy. Integrity is easily compromised. 

Make it a habit to always deliver the best of you. Commit to being extraordinary. Always choose to SHOW UP. Elevate your value.

Consistency transforms action into habits and habits determine who you will or won't become. Stay focused and committed because that approach will influence, overlap and benefit you in all aspects of your life, empowering you to spread your wings and fly without a net. 

Vital Germaine

Top-Selling Author of: FLYING WITHOUT A NET

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Happiness: some shocking stats!

Vital Germaine

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1. Happiness in the workplace.

Gallup did a survey to measure employee engagement and happiness. They polled 25 million employees (part time and full time) in 189 different countries and concluded that 1 in 2 employees are not happy at work. That’s a very sad statistic. People quit their bosses more than the job itself because their boss makes them unhappy. I think we can all relate to a bad boss????

2. General happiness.

Source: TIME

  • In a survey of 2,345 U.S. adults conducted online between April 10 and 15, 2013, only a third of Americans (33 percent) reported being very happy.
  • People whose annual income is between $50,000 and $74,999 are happier than people who earn between $75,000 and $99,999.
  • People with a college degree are happier than those without.
  • The South is the happiest region. 
  • 65+ is the happiest age group.
  • Married people are happier than unmarried.
  • Having a child under the age of 18 in one's household makes no difference at all.
  • People who are registered to vote are happier than average.
  • People who live in the suburbs are generally happier than inner city dwellers.

3. Happiness by gender.

According to TIME magazine, women are happier than men.

Source: WikiGender

"Women report greater levels of unhappiness later in life compared to men, according to a new study conducted at the University of Cambridge and University of Southern California. (Published in the Journal of Happiness Studies 2008)."

4. Happiness by age.

Source: WikiGender

The same study showed that, "Men were the most melancholic at the age of 20, a period when they are most likely to be single. In contrast, greater life satisfaction for men is obtained through increasing purchasing power and the ability to acquire long-desired and coveted items, such as a car. These items might not be within their financial reach until later in life, explaining the increase in happiness."

"It was discovered that women are, on average, happier than men in early adulthood. The age of 48 seems to be an important turning point in women’s sense of happiness, this is when there is a reversal in the fortunes and life satisfaction of the genders."

At the age of

  •      34: Men’s general satisfaction exceeds women’s general satisfaction with life
  •      41: Men’s financial satisfaction exceeds women’s financial satisfaction 
  •      48: Men’s overall happiness exceeds women’s overall happiness 
  •      64: Men’s satisfaction with family life exceeds women’s satisfaction

5. Happiness by race.

Source: Huffington Post

  • 28% of Hispanic Americans say they are happy.
  • 36% of African Americans qualify as very happy.
  • 34% of White Americans claim to be happy.

HAPPINESS TIPS:

Find a sense of purpose that is bigger than yourself. Be of a giving disposition that brings value to the lives of others. Get a dog or a cat. Travel and create memories rather than collect things. Spend time by the ocean, in forests and nature in general. Exercise and enjoy the endorphins. Eat lots of dark Belgian chocolate (phenylethylamine). Do something new and exciting regularly. Share more love. Do right by your fellow man. Smile, kiss and hold hands whenever possible. Meditate. Do random acts of kindness. Hang out with people that love and get you. Have the intention of making others happy and feel good about themselves... these should elevate your joy levels spiritually and scientifically. If none of these work, may I suggest a good glass or red wine.

THE ANSWER TO HAPPINESS

The key to happiness is to be aware of your most important needs and expectations. Build a life that accommodates or fulfills those needs and expectations. Then be grateful that you have those fundamental needs in place, and enjoy vibrating at a high frequency and attract even more happiness. Jim Rohn summed it best when he said that happiness is designed.

 

Thank you for reading.

If this blog was of value or made you think what happiness means to you and what you need to become that emotion, then please share or comment.

Vital Germaine.

The Power of Optimism

Vital Germaine

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People often times begin a venture, such as applying for a job, approaching a romantic prospect, starting a business, wanting promotion or a pay increase and fall prey to 3 main behavioral pillars.  As long as these three traits reside in your psyche,  success is almost impossible.

# ONE: In 1993, I auditioned for Cirque du Soleil while living in Manhattan on the most meager of budgets. Prior to the Cirque audition, professional rejection had become common-place. Fate tempted me to give up on my dream and head home to the small town of Blankenberge on the coast of Belgium. 

At the end of almost 2 years of struggle in Manhattan, I had lost belief in my ability to ever achieve my American dream. Without hope and confidence, aspirations die before they ever had the chance to breathe and live. 

My life changed when my attitude changed! When I believed that I could and deserved to fly, my wings appeared.

At the time I'd never heard of Cirque du Soleil. I thought it a silly idea to audition for a circus.  I had not sacrificed everything in Belgium to run away with a circus, wear over-sized shoes, a red nose and clean up elephant dung. During the audition I initially felt our of my league and intimidated. When i reminded myself that I had as good a chance as anyone here, everything changed. I forgot about my insecurities and doubts.  I felt free and hopeful. I lived in the moment with childlike vigor and performed with the utmost enthusiasm and confidence. 

Believing in your potential and that you deserve what's on the other side of doubt, risk and fear will set you free. Believing makes you confident and gives you wings. As long as I didn't believe in me, my subconscious would only attract, disappointment and failure.  

What separates achievers from those who never live their dreams is the belief they can and will, even when tempted to give up. They simply can't let go of their dream because their conviction compels them to keep going. they know success will be theirs. They remain optimistic midst the rejection, the "no's" and the failures. The pursuit is relentless. A positive outlook is the constant. It helps them get back up at each standing count, when life has knocked them down. The first character trait that kills dreams is, "lack of belief."

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# TWO: During the entire first couple of years of Manhattan life, I was constantly pre-occupied with what others thought about my abilities, what they thought about my "foolish" American dream and what they'd say if I failed. 

Being pre-occupied with what other's think or say is kryptonite to the dreaming and ambitious mind. 

The more we worry about the opinions of others, the more we are shackled, the harder it is to become our best self and succeed. Our purpose is not based on what other's think. Our purpose is based on what compels us to do what we do; your why? We must not allow our reason for being to be distracted by the values and expectations that others place upon us. 

Never feel the need to validate or explain your values, dreams and desires to others. Most won't understand. Others don't care. Not to mention, many are secretly hoping you fail. Deny the naysayers and doubters. It's your dream. The second character trait that kills dreams is, "worrying what others' think or say."

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# THREE: When I moved to Manhattan to pursue my goals, it was not on blind whim. I had invested almost four years at a performing arts academy in Brugge, Belgium to hone  my talent and skills as a dancer. I spend hours, days, weeks and months envisioning what the dream looked and tasted like. I could smell it. 

In order to navigate any journey, a person must have the right tools, a plan or strategy, and the right attitude. At the onset of a pursuit, we usually don't even know which tools to buy, create ourselves and bring along. The more experience and knowledge we accumulate, the smoother the sailing.

As your skills and wisdom develop, you will need to keep your tools sharp and updated. Times change. Darwin and life teaches as the value of adaptability. Leverage your creative genius to overcome obstacles, problem solve and understand which new tools you will need and where to obtain them. Have the attitude of a constant learner. Even the master learns new lessons every day. Growth, development and improvement are never-ending. If you allow your skills and knowledge to plateau, you are inviting stagnation and decay.  It's the same as never updating software. In time you will find yourself left behind unable to remain effective or relevant. The third character trait that kills dreams is "outdated software."

When we're equipped with an effective roadmap and a positive mindset focused on ourselves and our destination, we are empowered. Empowered people are energized. Optimism doesn't guarantee success or achievement. It does, nonetheless, increase the odds exponentially. If you are filled with optimism, your approach to life will change, more doors will open and you will experience the power of flying without a net. 

Vital Germaine, FLYING WITHOUT A NET 2.0

 

Be inspired to spread your wings and FLY WITHOUT A NET.

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Vital Germaine

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Why Ego is not the enemy.

Vital Germaine

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The ego is not always negative. It can be a great motivator for achievement and growth; a tool for empowerment. 

It can be a very healthy part of our individuality... the self, me... I. It's what fuels your sense of purpose; your "Why."

Be careful however, as your "Why" is a Siamese twin connected at the hip, both arguably fed by the ego but in very different ways.

The first of those twins is the Altruistic "Why"—”the beautiful twin”. That’s the politically correct sense of purpose. It’s the generous giving part of your "Why". It’s the motivation that makes you the consummate social entrepreneur or humanitarian. It’s the part of you that cares and wants to provide a service that makes the world a better place. It’s the one you read of in company mission statements designed to capture the imagination of the consumer.

The second half of your purpose is the secretive and negatively viewed Ego-Driven "Why"—”the ugly twin”. It’s the selfish reward, applause-seeking and self-validating feeling you get from your achievement, from your giving. It’s the selfish empowering emotions of feeling relevant, loved, powerful, important, rich, accepted, elevated, and beautiful and of value (all listed traits dependent on your personality type and values). There is no need to deny that “ugly twin”.

I am by no means condoning narcissism or total objectivism. I believe in altruism as a foundation for a better society. The irony in being selfless, is that it makes the giver feel good about themselves, which we could argue is feeding the ego by bringing value or importance to the existence of that individual. It's a slippery slope worth thinking about.

Don't feel obliged to deny your deepest needs to be "politically correct" in an age drowning in undeserved trophies and awards for participation. Life is tough. Survival and self-actualization even tougher. Don't hesitate to put the oxygen mask on first and stay alive with humility and gratitude. The more empowered you are the more you can give and empower others. 

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The Ego only becomes negative when it blinds us of the bigger and better picture of doing the right thing at the right time for the right reasons.

In regards to the oxygen mask theory (placing it on first in order to save others), the negative ego would only think about self-preservation, followed by a recognition and celebration of their established power purely for personal gain void of consideration for others. The ego is much more complex than this basic example, however. 

What is simple is that the negative Ego invites conflict, greed, disengagement, disappointment, resentment, envy, bullying, jealousy, and misunderstanding due to lack of empathy. It feasts on fear and control. None of these are positive traits of empowerment, 

Find the balance and thrive.

If this blog was of value, please like or share. Feel free to comment, even if they are ego driven :)

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Vital Germaine